Wichita Firefighters Union President Ted Bush says he knows how hard dispatchers work under constant pressure. He says he s simply calling for a deep dive into its operations so something like this ne
Sedgwick County Sheriff Jeff Easter and Emergency Communications Director Elora Forshee held a briefing on Wednesday to address recent statements regarding the county’s new computer-aided dispatch system, or CAD, which was recently implemented.
Emergency communications director Elora Forshee said that while there have been some instances of not responding fast enough, there s no reason to believe the CAD system doesn t work on a large scale.
When you call 911 for an emergency in Sedgwick County, half of the time, it won’t be answered by a real person. It’s answered by what the county calls it’s “queue,” which is an automated recording message. It tells you that you’ve reached Sedgwick County 911, that all dispatchers are busy handling other emergency calls and to not hang up.