In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick.
The RBA’s Payment System Board has abandoned a proposal to prohibit the setting of a default network in dual-network debit cards but remains committed to ensuring that merchants can choose their preferred network through least cost routing.
The banks say the trials last week point to benefits including reducing settlement risk and creating trading efficiencies, but they also highlighted new risks.
Banks must reveal why they are closing certain branches under tough new measures designed to protect older customers who may struggle with digital banking.