Credit: NIST
It was a lucky day for the Baldrige Performance Excellence Program when Ellen Garshick joined the staff in 2007.
From her interviews, staff members saw that she was exceptionally talented. The long list of clients of her previous editorial work included prestigious organizations, and her publication samples demonstrated masterful skills. What also deeply impressed everyone from the start were her interpersonal skills. Such a mix of editorial expertise and social intelligence would have made her an asset for publications work in any organization. At BPEP, we recognized she would be an ideal fit for our collaborative work environment rooted in a structure of self-managed teams.