Facing some pretty significant challenges. The first is that we do not have sufficient staffing to realize the benefits of the technology. And the best way i can describe this is i think this thinking was the technology was going to do it for us. And what we are finding is that the technology has incredible potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increa
Potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increased. We now have the ability to track all this information digitally. But the Digital Information takes more time to enter than just scribbling on a piece of paper. But our Staffing Levels for various reasons remained relatively flat. So weve taken the same number of people. They are now managing more calls
Have fewer js you relieve pocket congestion. I think this is very exciting. Im encouraged do hear the supervisor from the district is open to it. Im glad you are planning it. I would urge you to go forward with it. I think this is something that is easy to test and could have a very very Significant Impact on the reliability of our service. Thank you. Okay. That closes item number 7. Would you please call item number 12 and be advised im going to take Public Comment out of order. Thank you. Execute contract modifications. Contract 201319 procurement of new light rail vehicles. Operator cap featuring engineering refinements that improve fleet performance to accelerate fleet replacement with no increase to the total cost and no increase in the term. Do we have any Public Comment on this item . Yes you have three speakers okay. Edward mason. Hold on. Would you please come forward and speak first please . Thank you. I will give you your option to speak now or wait until the staff presentat
Highgrowth scenario being achieved. That said even the baseline scenario requires huge financial commitments. I just want to raise one other issue that potentially further complicates that. If the region is going to be making such huge financial commitments, its also important that all of the relevant local governments make the appropriate commitments about land uses, close to the caltrain stations. And that will necessarily mean that in many cases the density of Development Close to these caltrain stations. They need to be substantially increased, parking requirements will have to be reduced. But it really would be a squandered opportunity if the region makes significant investments in a system, but then typical suburban landuse patterns continue to persist around many of these stations. Thank you. Chair thank you for those comments. Are there any other members of the public here for item number 6 . Seeing none, we will close Public Comment. Thank you to caltrain staff for coming here
So, we want to at least build the foundation for something that can be ongoing. Oewd believes they can manage that and implement it. I think in hearing from the board of supervisors and briefing them and speaking with them, the businesses are feeling the pain so they want to see the money get out as quickly as possible. So i think we increase the proportion that will go directly to grants in response to that concern. Any other questions before i open it up to the public for Public Comment . Chair, i guess im just having a hard time drawing a bead on this. Who would want a loan if they can get a grant . I mean, who asked for the loans . The guys who are, i mean, i dont understand. Just i think the criteria right now for the grants, only available after the 24month project is delayed. The recommendation is for loans to be available at the inception of the project, which is a difference. That makes the loan more attractive. Attractive to help them sustain during the period of time when co