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11 Takeaways From the 2021 CHLOE Report | Learning Innovation
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06/16/21
Online student support became a key issue for higher education institutions during the COVID-19 pandemic. Their top priority: providing academic support services such as tutoring or academic advising, according to the 2021 Changing Landscape of Online Education (CHLOE) report.
CHLOE is an annual survey of chief online officers about the structure and organization of online learning in United States higher education, conducted by Quality Matters and Eduventures Research. The 2021 survey polled representatives from 422 U.S. colleges and universities, drilling down into the impact of the pandemic on the future of online learning.
Academic support was cited as the highest priority for 43 percent of institutions in the survey, followed by student support services such as financial aid or mental health support (37 percent). Other priorities included offering general student orientations to online learning; addressing digital divide issues; and training students on the learning