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Productive Time.
To ensure that all company equipment is always kept in good condition (Desktop PC, Tablet/Charger/Cover).
To ensure that correct closure codes are used.
Adherence to Call Management System/any assisted tool used workflows.
Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure.
All calls to be regularly updated correctly with relevant details. must be part of the job function and truly necessary or required to perform the job.
Skills and Experience:
Experience required:
Must be experienced in Windows environment, practical in-service delivery, Generalist.
Ecall-management
Qualification-essential-competency
Mobile-device
அழைப்பு-மேலாண்மை
தகுதி-அவசியம்-திறன்
கைபேசி-சாதனம்
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