Uber revealed that it will no longer charge fees to Kenyan users, specifically in Mombasa and Nairobi, who cancel their rides. In an email to users, the ride-hailing platform says, “At Uber, we are always monitoring rider experience, market dynamics, and fare structures. This is to ensure our app continues to be a reliable and […]
According to
Business Daily, this move will increase competition in the East African town where taxi-hailing services are dominated by Wasili Cabs and Bolt.
“We remain optimistic about the business opportunity in Kenya, and the launch of Nakuru shows our commitment to the region,” says Brian Njao, Uber Head for East Africa.
“With the COVID-19 pandemic, we are committed to helping people take essential trips safely while providing more avenues for economic opportunities for Kenyans.”
Uber Eats Nakuru has partnered with restaurants including KFC, Java House, Jamia Food Mart, Majid Restaurant and Lennz Pizza. This is expected to “increase revenue” for Uber Kenya and the restaurants’ industry after the government enforced new restrictions, including the “ban of the sale of alcohol and dining in restaurants as well as increased curfew hours” resulting in fewer operating hours.