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East Side Restaurant, a German eatery in New Britain known for its generous multi-course meals, has switched to a la carte for the foreseeable future because the owner can’t get enough staff to handle the volume. Nick Augustino, owner of East Side, said entrees used to be served with an appetizer of cottage cheese, cole slaw and crackers, then with soup or salad, vegetables, potatoes, dessert .
Sis is in the kitchen. Mom comes in to host. Dad handles takeout orders, greets and seats patrons and does everything else, as needed.
The Augustino family is all hands on deck to keep New Britain’s landmark East Side Restaurant running as the dining industry struggles with staffing and customer confidence.
“We’re running to the bone with staff,” said Nick Augustino, owner of the German-themed restaurant. He and his family took over the restaurant in 1999 from the Bloethe family, who had run it for 40 years.
Started by the Walter family 70 years ago, East Side is once again a mom-and-pop shop due to the post-pandemic hiring squeeze reported by many restaurants. “It’s pretty tough right now getting staff,” Augustino said. “We used to have people knocking down the doors wanting to go to work.”
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