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Research report from IDC paints a transformative picture of the customer experience landscape, outlining sweeping changes

Lavanya jindalResearch analystDynamic customer communicationsEnterprise resiliency spendingEnterprise resiliencySpending surveyCustomer experienceDriven predictionsCentric experiencesExperience controlLong term focusCustomer data platformsCustomer communicationsTime friction mitigationCentric operationsInfused product design