Whenever we think about hospitality, hotels are usually the first thing that comes to mind. During our 6-month mandate as Ambassadors of Swiss International Air Lines, we wanted to broaden our understanding of the meaning of hospitality according to the aviation industry. What better way of finding out than directly going to the field and being surrounded by professionals in the sector? Marie spent a day with the staff and guests in the SWISS Business lounges at Geneva Airport, while Marion took a flight to Porto and helped the Cabin crew in their everyday tasks.