As soon as the phone line became live, Durango/La Plata County 911 Dispatcher Jennifer Rivera knew the situation was going to require her care and attention. A man’s voice was on the other end of the .
The 911 dispatch center that handles emergency calls for Durango and much of La Plata County rerouted calls to neighboring counties for about 10 hours Tuesday and early Wednesday because of a software.
911 dispatch is a stressful, high stakes job that demands a lot of responsibility.
“We can go from, ‘Somebody stole my trash can’ to, ‘My baby’s not breathing’ in a matter of seconds,” Durango La Plat.
Firefighters with the Bureau of Land Management are burning slash piles at multiple locations near Durango Wednesday and Thursday, sending noticeable smoke into the region.
The agency completed igniti.
On any given day, the Durango/La Plata County Communications Center receives dozens of misdialed 911 calls.
When the callers fail to notify dispatchers that their calls were accidental, the receiver .