GIVING BACK
In relation to the letter by John Ward (Traveller Letters, December 12), who wanted to know if anyone could beat his delay in getting a refund from Qantas, I can confirm that I can. My travel agent sought a refund for my international travel tickets on April 15. They have advised me they are still waiting. This is very unfair of Qantas. How about a Christmas present from Qantas to everyone who has waited most of the year for their money to be returned?
Cathy Parsons, Queanbeyan, NSW
Regarding John Ward s seven month wait for a refund, I ve been trying to get a refund since March. Two weeks became 12 and at 14 weeks they found the job number from August. In November, they said the wait time would be about six months. If this date is met, that will be almost 18 months for a refund. At this point I ve initiated a chargeback to see if the banks have any better luck.