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won t be anything until saturday. reporter: 72-year-old pam shelbi has been sleeping at baltimore s airport since saturday when her connection got canceled. i doze off every once in awhile, but other than that, i mean, you know, i really haven t gotten any good sleep. i m scared i m not going to get out of here. reporter: southwest blames last week s winter storm for the chaos. with flight crews stranded in the wrong cities. but the southwest pilots association says there s more to southwest s problems than ice and snow. the storm that hit last week was the catalyst to this. but what went wrong is that our i.t. infrastructure for our scheduling software is vastly outdated. reporter: southwest executives acknowledge that in a message obtained by cnn, saying, quote, matching up those crew members with the aircraft could not be handled by our tec technology. our system today cannot do that. we spent multiple days where we kind of got close to finishing the problem and then it ha

Pam shelbiHaven tWon tSouthwest airlinesWinter stormFlight crewsSouthwest pilots associationI tScheduling softwareCrew membersDtec technology