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The continuing confusion over airline travel credits
“Who has eight hours to call an online travel agent?” Many are experiencing frustrating delays when rebooking flights or being reimbursed for flights cancelled by the airlines. By Eric A. Taub, New York Times Service July 6, 2021 | 7:05 PM
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To witness her son’s graduation from the National Guard’s Apache helicopter training program in April 2020, Janet Chen used Expedia to book what she thought was a round-trip ticket on Delta Air Lines from her home in Wake Forest, North Carolina, to Dothan Airport in Alabama. When the pandemic made travel dangerous, she canceled her trip and received a voucher for its full $500 value, to be used within 18 months.
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