| Credit: Beidelman-Kunsch Funeral Homes & Crematory
The parents of a 20-year-old who died by suicide last year are suing the trading app Robinhood for what they say is their son s wrongful death.
Alex Kearns died by suicide in June 2020 after he was led to believe he owed more than $730,000 after making some risky trades, court documents, obtained by PEOPLE, say. Get push notifications with news, features and more. + Follow
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According to the lawsuit, Alex was sent an email demanding immediate action asking for a minimum deposit payment of more than $170,000, and when the college student attempted to reach customer service, he was unsuccessful.
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The parents of a 20-year-old man who committed suicide after thinking he lost nearly three-quarters of a million dollars on the investing and trading app Robinhood filed a lawsuit against the company.
Ex-Robinhood staff say customer service agents weren t qualified to offer financial advice and pleas for help went unanswered as trading app is sued over suicide of student who reached out to support THREE times but got no response
Former Robinhood customer service staff have revealed they were unable to answer many user queries as they are not qualified
The licensed brokers hired by the company were too busy to help customers even when they had serious financial issues, they claim
Instead the hired reps with no qualifications were expected to hold off questions to the hotline until the customer would hang up
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