After NewsChannel 5 Investigates exposed how Donelson Air sold an 89-year-old man a $32,000 heating and cooling system and service plan, Robert Nolen found a much more affordable unit. This week, Donelson removed its system and Nolen's neighbor installed his new system for $6,000.
Most people do not know much about their heating and air conditioning systems. So when these appliances break, they have to rely on what the repairman says. But a Goodlettsville man says because he trusted the repairman, he was left with a huge bill he won't ever be able to pay off.