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Wizz Air unveils new chatbot service
The new chatbot has been designed to answer general questions related to COVID-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants and WIZZ services
Wizz Air has announced the introduction of its new virtual assistant chatbot, Amelia, which will enable customers to easily acquire information related to their flights as well as providing general information to the travelling public.
Named after American aviation pioneer Amelia Earhart, Wizz Air’s new chatbot enables customers to find information quickly and easily, without having to interact with an agent via e-mail or over the phone.
Wizz’s new virtual assistant will further raise the company’s customer experience standards and will enable customers to easily acquire information related to their flights while also providing a number of useful general information to the travelling public. Wizz Air’s new chatbot was inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean. Naming its chatbot after such a fantastic woman, the airline wishes to pay tribute to all women in aviation and underpin its commitment to a more gender-equal industry. Amelia the chatbot is happy to answer general questions related to Covid-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants, Wizz services (e.g. Wizz Discount Club, Wizz Flex, Wizz Priority, Seat Selection) and questions related to several other topics. This new virtual assistant is free for all, and enables customers to find in
Wizz Air launches new chatbot Amelia tradearabia.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tradearabia.com Daily Mail and Mail on Sunday newspapers.
Wizz Air, Europe’s fastest growing airline, today announces the introduction of its new virtual assistant chatbot, Amelia, which will enable customers to easily acquire information related to their flights as well as providing useful, general information to the travelling public.
Inspired by Amelia Earhart, the American aviation pioneer who was the first female aviator to fly solo across the Atlantic Ocean, Wizz Air’s new chatbot enables customers to find information quickly and easily, without having to interact with an agent via e-mail or over the phone.
Amelia is happy to answer general questions related to COVID-19, special assistance, baggage, payment methods, check-in, voluntary cancellation, travelling with infants and WIZZ services (e.g. WIZZ Discount Club, WIZZ Flex, WIZZ Priority, Seat Selection). This new virtual assistant is free for all, and for any questions which exceed Amelia’s knowledge, a live chat with agents is also available and free.