Well, that s a new one
Matthew Hughes Thu 18 Feb 2021 // 09:30 UTC Share
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Anyone familiar with contacting a tech support helpdesk has heard the groan-inducing line: Have you turned it on and off again? For that reason, we can t help but doff our cap to indie ISP Zen Internet, which instructed one customer beset by connectivity drops to contact his MP.
The suggestion was made to one
El Reg reader in North Leatherhead who contacted the Rochdale-based ISP after experiencing repeated disconnections and a marked slump in network performance.
Alan Brown, a network manager at University College London, told us he had experienced no less than 28 breaks in service on 16 February, adding: I am paying for 80Mbps service and am currently getting 16Mb/s with loads of DSL carrier drops.