Dubai Airports launches always-on multichannel customer contact centre futuretravelexperience.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from futuretravelexperience.com Daily Mail and Mail on Sunday newspapers.
The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, social media on @DXB and @DubaiAirports platforms, as well as WhatsApp for business, which is coming soon.
Dubai Airports’ Hajj Committee which comprises representatives from key service partners including Dubai Police, the General Directorate of Residency & Foreigners Affairs (GDRFA), Dubai Customs, Dubai Health Authority, flydubai, Emirates, Saudi Airlines and flynas among others – met recently to put the final measures in place across DXB’s terminals.