Finns are among the world s leading users of digital services. According to the recent Digital Skills Report, 79% of Finns have good digital skills, and as many as 84% feel that they will keep up to date with digitalisation in the coming years. In other words, our society has a good foundation for building digital services. Nonetheless, even skilled people often need support in using digital devices and services. The crucial question is how well one can apply and develop their own skills.