H2c regularly conducts in-depth hospitality technology research. This year, we are focusing on Digital Hotel Operations along the guest experience and we are inviting hotel chains up from 3 properties under one umbrella to provide their feedback. By participating in this study, you will support the industry to better understand the operational challenges that hotel chains face when it comes to automation and automated guest services. Your input is very valuable to us! The survey takes 15-20 minutes to complete and works on mobile devices.