Complaints against SA s major banks jump in 2020, only Absa improves
12 May 2021 8:14 PM
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FNB is South Africa s most complained about bank according to the Ombud for Banking Services annual report.
South Africa s big five banks - bar Absa - recorded an increase in complaints in 2020.
The annual report published by the Ombudsman for Banking Services (OBS) shows that First National Bank (FNB) is at the top of the list, for the second year running.
Absa on the other hand, recorded the least complaints after being the most complained about bank in 2018.
We are particularly pleased about the inroads made with regards to fraud-related complaints. Given the rapidly changing fraud landscape, a major factor in turning the tide on complaints has been Absaâs comprehensive re-engineering of its approach to dealing with customers who have been defrauded, and our market-first, free Digital Fraud Warranty.