Theta Lake Enhances Voice Recording and Compliance Capabilities tmcnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from tmcnet.com Daily Mail and Mail on Sunday newspapers.
Contact centers are, by definition, all about communication. And the richness of the communication has been enhanced immeasurably by the deployment of unified communication and collaboration tools.
Gartner introduced a new market category earlier this year, Digital Communications Governance (see our earlier blog here). Recently in November, they published the first Market Guide.