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BPO boss excited, looks forward to double-digit growth In 2021, I hope that Jamaicans can illuminate our Vision 2030, capitalise on our creativity and innovation, leverage the vast opportunities discovered by many since the onset of COVID-19, and chart a course for success in the post-COVID-19 recovery. The resilience of the BPO (business process outsourcing) operators and the pragmatic and swift actions taken by the association have coloured the road map for greater success in the coming years. The global services sector project, and investment in talent development, will reap positive returns, and double-digit growth is projected – organically from existing players, and from new players and new lines of business.

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