had a spotless safety record with no crashes in more than a decade of operations. it is best low cost operations. airasia s ceo is using social media. in a series of tweets tony fernandes called this his worst nightmare. keeping positive and staying strong. my heart bleeds for our crew and our passengers. those posts have been retweeted thousands of times. a new way of dealing with the public in a crisis i think. social media. also a new way for dealing with the crisis in a year with several very high profile crises and different reactions. early start continues right now. announcer: this is cnn breaking news. grim news this morning in the search. the desperate search for airasia flight 8501. investigators revealing now they believe the missing plane and