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Amazon thrived during the pandemic These drivers say they paid the price

Bloomberg via Getty Images Massive turnover rates. Dissatisfaction with pay. Demanding bosses. Some workers who helped Amazon take advantage of the business opportunity the pandemic brought say they aren’t pleased. The Covid-19 pandemic and the accompanying lockdowns left many Americans fearful or unable to shop at physical stores. So they turned to online shopping. Amazon purchases ballooned in 2020 it delivered 2.3 billion more of its own packages in 2020 compared to 2019, according to data from MWPVL International, a logistics business. Amazon’s revenue grew last year by 38%. Seven months into the pandemic, CEO Jeff Bezos’s net worth surpassed $200 billion. Amazon relied on technically independent businesses, who often rent vans owned by Amazon and are paid by the company for the routes they complete. These businesses, called “delivery service partners,” or DSPs for short, have 20-40 Amazon vans and up to 100 employees, according to Amazon. The DSP program has expan

Amazon thrived during the pandemic — these drivers say they paid the price

Massive turnover rates. Dissatisfaction with pay. Demanding bosses. Some workers who helped Amazon take advantage of the business opportunity the pandemic brought say they aren’t pleased. The Covid-19 pandemic and the accompanying lockdowns left many Americans fearful or unable to shop at physical stores. So they turned to online shopping. Amazon purchases ballooned in 2020 it delivered 2.3 billion more of its own packages in 2020 compared to 2019, according to data from MWPVL International, a logistics business. Amazon’s revenue grew last year by 38%. Seven months into the pandemic, CEO Jeff Bezos’s net worth surpassed $200 billion. Amazon relied on technically independent businesses, who often rent vans owned by Amazon and are paid for the routes they complete by Amazon. These businesses, called “delivery service partners,” or DSPs for short, have 20-40 Amazon vans and up to 100 employees, according to Amazon. The DSP program has expanded to 10 countries, creating 158

14-hour days and no bathroom breaks: Amazon s overworked delivery drivers

“Any time a van is off route or stops for longer than three minutes, it notifies the delivery service provider. Amazon encourages the delivery service owners to cut down on said stops. I would personally get called by a dispatcher every time I stopped to go to the bathroom. Sitting on the phone with them made the stop take longer. It just wasn’t worth the angry looks in the morning or the worry I’d get fired.” Amazon uses contractors for delivery services, a move Meyers said makes it exceedingly difficult for workers to organize, and he said, contributes to drivers being overworked and underpaid by the delivery service providers who are paid bonuses on metrics such as route completion percentages.

14-hour days and no bathroom breaks: Amazon s overworked delivery drivers

14-hour days and no bathroom breaks: Amazon s overworked delivery drivers
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