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"A critical success factor of people development is how to develop staff to have a customer obsession in mind,” Grace Liang, Head of Retail and Telebet, The Hong Kong Jockey Club, shares.

Hong kongDennis hauHr business facing teamHong kong jockey clubRetail department succession programmeOrganisational developmentPeople developmentRetail channel transformationRetail competency modelLake wangExecutive directorSix competencies modelDepartment succession programmeHuman resourcesBusiness facingFacing team