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The report – called
Employee Experience: Moving to a Decisive New Model for the Future of Work – explores the present situation of widespread remote working and the proliferation of new applications. It encourages businesses to adopt an ‘employee experience platform’ (EXP) model that connects disparate digital tools into a more cohesive digital workplace – providing a new, more holistic employee experience stack.
The research identifies the disruptive technologies needed to create this model, including digital adoption platforms (DAPs), on-demand talent sourcing and robotic process automation.
Of these technologies, DAPs are named as a particularly critical component. By integrating on top of software applications or websites to guide users through tasks and functions, they directly address the two primary challenges to next-generation employee experience: better designed experiences and worker education.