i have my my oldest son. but julianne, ryder, shiloh, tate, choice, they don t have andrew anymore. i mean, choice is 1. will he know him? that s hard. that s hard. reporter: also very difficult for the one member of the hot shots who was not killed. a young man named brendan mcdonough working as a lookout who had just radioed his position to the crew and was on the move when the others were caught in the fire. we ve tried unsuccessfully to contact mcdonough. julianne ashcraft and debra pfingston tell us he s devastated. brian todd, cnn, prescott, arizona. i know. our hearts are with those in prescott. your hearts are as well. so many of you are asking us how you can help. there is a way. you can go to our impact your world page. go to cnn.com/impact for ways you can help the family members of those who lost those 19 young