Immigration startup Boundless consolidates customer service team; 31 employees affected
February 24, 2021 at 10:45 am
Boundless CEO Xiao Wang. (Boundless Photo)
Seattle-based startup Boundless laid off four employees and asked 27 workers to relocate to Las Vegas as part of what CEO Xiao Wang described as a restructuring.
The online immigration service in September raised $7.5 million and acquired its rival RapidVisa, which had a customer operations center at its headquarters in Las Vegas.
Boundless, which employs 140 people, decided to consolidate its customer support teams to Las Vegas. As a result, employees in Seattle and elsewhere were asked to move to Las Vegas.
“We feel like this is the best way moving forward for us to be able to grow and support 10 times as many customers in the coming years,” Wang said.