Customer experience, ecommerce and going ‘glocal’ top retail trends for 2021 January 18, 2021
David Pidgeon, chief operating officer for REDTAG. Much has changed in our world over the last 12 months. From worldwide lockdowns and a whole new set of hygiene and safety protocols, to phrases such as ‘social-distancing’ and ‘contact tracing’ becoming part of our regular vocabulary. But, like every other major crisis to have affected humanity, our response to the pandemic has led to a mixed bag of challenges and opportunities
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This is certainly apparent in the retail industry, which has had to change course on the move, by accelerating digitization, developing out of the box strategies, and intensifying its focus on customer experience and engagement.