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It’s a common scenario: someone bought you a jumper for Christmas, only it wasn’t quite right. It didn’t flatter your figure, or perhaps it wasn’t your style. No bother: the giver retained the returns label, so you (or they) can send it back, quite possibly for free, and choose something else. And if the next item isn’t right either? Well, then you can return it again, and again. Maybe you’ll order two sizes, see which fits best and then return the other.

United kingdomJohn lewisDenise badenMarks spencerUniversity of southamptonBritish fashion councilDavid jinksLast januarySmyths toysGary winterClipper logisticsBetween februaryRetailers reach the pointChristmas giftsDavid jinksMary winter