Change in customer sentiment by industry
Research technology platform Lucid recently took a look at their global audience database to compare consumer sentiments now with how they felt a year ago, or how they might change behavior in the future. Here’s a look at important responses broken down by industry. For the study, Lucid surveyed a census-represented demographic audience of 300 U.S. consumers.
Health: 66% say their mental health has suffered during COVID-19.
Entertainment: 55% added an additional streaming service during COVID-19.
Transportation: 59% say COVID-19 will have a lasting impact on how they use mass public transportation.
Travel: 72% have plans to travel once vaccinated.