Lemonade, the US based insurance company, is on an absolute tear.
Last month, the business announced that it will be adding car insurance to its offering, marking the company’s third expansion into a major category in less than 12 months. Since launching in 2015, the company has amassed over 1 million customers and eclipsed US$100 million ($127.3 million) in annual recurring revenue.
Customers absolutely love it. In a category where the average net promoter score (NPS) is under 20, Lemonade’s is an astounding 70. In fact, customers love it so much that an estimated 5% of policyholders returned the money they received after making a claim, when a lost or stolen item was subsequently found.
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Why Thinking Like an Open-Minded Scientist Is Good for You
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Why Do We Seek Comfort in the Familiar? (Ep. 445)
December 23, 2020 @ 11:00pm
In this episode of
No Stupid Questions a Freakonomics Radio Network show launched earlier this year Stephen Dubner and Angela Duckworth debate why we watch, read, and eat familiar things during a crisis, and if it might in fact be better to try new things instead. Also: is a little knowledge truly as dangerous as they say?
Listen and subscribe to No Stupid Questions
at
It was nearly one year ago on Christmas Day, 2019 that we released a pilot episode of a show we thought might be a lot of fun to make. This was before we had any inkling that a pandemic was about to shake us all down to our foundations. After a Covid-related delay, we did launch the show, in May; we called it