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Enterprises Rate Outsourcing Providers Higher, Citing Improved Execution and Delivery, ISG Study Shows

Enterprises Rate Outsourcing Providers Higher, Citing Improved Execution and Delivery, ISG Study Shows
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Enterprises Give Providers Higher CX Scores for 2023, Praise Use of AI Technologies, ISG Study Shows

Clients rated providers higher in all performance categories in an uncertain macro environment, ISG Star of Excellence™ CX Insights Report finds .

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Enterprises Give Providers Higher CX Scores for 2023, Praise Use of AI Technologies, ISG Study Shows

Enterprises Give Providers Higher CX Scores for 2023, Praise Use of AI Technologies, ISG Study Shows
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Enterprises Give Providers Higher CX Scores but Demand More Innovation, ISG Study Shows

Overall customer satisfaction with providers has risen marginally since last year, though survey results vary between regions, ISG Star of Excellence™ CX Insights Report finds .

Asia pacificHeiko henkesInformation services groupInformation services group nasdaqCx insights researchThought leadershipMiddle eastCultural fitBusiness continuity

Enterprise Satisfaction With Providers Up; Emphasis on Innovation and Execution Growing, ISG Study Shows

Overall customer satisfaction with providers up 5% versus last year, ISG Star of Excellence™ CX Insights Report finds .

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