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Britain s Simplyhealth said it had become the first company to use Salesforce s generative AI to respond to customer emails, with personalised replies taking a fraction of the time needed to.

Zahra bahrololoumiPaul sandleTim goughDavid evansCustomer services dan eddieCustomer services danDear lauraUnited kingdom chief executive zahra bahrololoumiChief technology officer tim gough