Bad customer experience (CX) costs businesses thousands of customers and billions of dollars every year, while companies that optimize CX increase customer satisfaction, reduce customer churn, improve employee satisfaction, and boost revenues.
Operator
Good afternoon and welcome to the Edison International Second Quarter 2021 Financial Teleconference. My name is Terry and I will be your operator today. [Operator Instructions] Today s call is being recorded.
I would now like to turn the call over to Mr. Sam Ramraj, Vice President of Investor Relations. Mr. Ramraj, you may begin your conference.
Sam Ramraj
Vice President of Investor Relations
Thank you, Terry. And welcome, everyone. Our speakers today are President and Chief Executive Officer, Pedro Pizarro; and the Executive Vice President and Chief Financial Officer, Maria Rigatti. Also on the call are other members of the management team. I would like to mention that we are doing this call with our executives in different locations so please bear with us if you experience any technical difficulties. Materials supporting today s call are available at www.edisoninvestor.com. These include our Form 10-Quarter, prepared remarks from Pedro and Maria and the teleconfere