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Last night marked the 14th instalment of the awards, held annually, which recognise the customer service achievements of businesses and individuals across all

United kingdomKnight frankLauren franklinPeter sandersonJo causonVirgin atlanticChris herbertBritish gas services solutionsService deliveryResearch customer satisfaction strategy awardOctopus energyCustomer service strategic leadership awardNovuna vehicle solutionsCustomer service partnership awardCustomer service investment awardCustomer service