To analyse, monitor, support and report on the End-to-End Customer Service Delivery Customer Experience (CX). Key Responsibilities End-to-End Service delivery problem and change co-ordination. End-to-End Service Delivery Process mapping and operationalisation (Implementation). Customer Service (Customer Experience) Agent support Training. Analyse and support Operational Customer Service Delivery processes Analyze Service Delivery data and information to identify bottle necks and Service Delivery improvements. Work closely with and collaborate with various teams (Internal and External) achieve outcomes based on Customer Experience goals Recommend Service Delivery performance improvements Enhance Service Delivery workflows Knowledge and Experience: 5 to 7 years experience in an operations environment 2 to 5 years working in the capacity an Operations Analyst with experience in Operational Problem Source Identification and Analysis and setting up Ser