do if it s not stopped, if it s not regulated as a human right in d.c. and at the local level. it s great this merger was stopped and now we need to fight even more for the competition our communities need and deserve. frank, let me ask you about that customer service data. i profiled you for the new york times, what like seven years ago because you were on the forefront of replying to customers on twitter who were angry angry. you did some good work, and yet comcast still one of the lowest-ranked cable companies. they have to improve dramatically and they haven t done so over the past few years. it wound up being the message instead of actually fixing things that were wrong. now they ve had you re saying they were busy lobbying they should have just improved service. exactly. now, in the fall of this year with the backdrop of this merger they had a number of issues that would happen. the names changes that were wrong. the issues centered on the call that was recorded. the