you don t want the faster speed. help me understand why you don t want faster internet? i don t understand why you can t disconnect us? why not keep what you know works? because we re not doing that. so please proceed. you don t want good service, you tonight s want something that works? i guess i don t want something that works. so why don t you want something that s good service and something that works? i mean, is this like a joke? wouldn t you ask, is this a joke? right? this morning comcast, the cable company, is apologizing to that customer who tried to have his service disconnected. that company admitted that they didn t act properly. they say that they are embarrassed by that employee. if his tone had been a little friendlier, he would be getting kudos saying great salesmanship. if he had made the sale. exactly. way to go. thank you very much. heather will be going over into our customer service area.
arizona. it happened last night at the itt technical institute in phoenix. cops say the suspect went there to confront a counselor at the school. they say he forced her outside and shot her when she tried to run away. one witness describes the scene. could hear her screaming i got shot. i got shot. that s when the school went into lockdown. trace: around 200 students were on campus at the time. florida. an armed robbery at a wal-mart near miami caught on a store surveillance camera. the suspects went right to the customer service area. one jumped over the counter while the other stood on top waiving a gun at the cashier. cops say in seconds the crooks got away with some money. no word on how much. now that three earthquakes have hit the quake this year. it s time to prepare folks for the next one. the state s geological survey launching a statewide educational program with this so-called quake cottage.