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Furniture Industry News: According to the new report, 91% of customer service agents provide in-depth knowledge of the product, while only 34% provide a personalized experience.

Tony lorentzenOmnichannel customer service indexCustomer engagement service incisivNuance communications incIncisiv releasesCustomer service indexWorld news deskNuance communicationsGaurav pantChief insights officerGeneral managerSenior vice presidentIntelligent engagementCustomer serviceCustomer engagementService incisiv