The National Party’s move to ‘shake up’ the benefits system, including ‘work check-ins’, is designed to get people off the benefit and into work. However, this ‘big stick’ approach will struggle unless beneficiaries are offered a viable .
The abuse of contact centre staff by callers has reached unprecedented levels, threatening both the mental health of workers and potentially future access to personalised customer service, industry body Customer Contact Network New Zealand (CCNNZ) is warning. 'If .
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