65% of the people employed by the indiana state prison are custody officers who work directly with offenders. most armed only with handcuffs, a can of mace and a remote radio. what s the biggest challenge inside the walls? making it back outside the walls. that s the biggest challenge. all aspects behind the wall can be dangerous. it s how you handle yourself in a situation and how you present yourself to the offenders. we re ready in charlotte. these guys will not give us a lick of respect unless we respect them first. we treat them like men. we treat them like human beings. we don t talk down to them. i go out of my way not to know what particular crime they re in here for because i don t want to be judgmental. most correctional officers agree that maintaining authority without provoking hostility is a delicate balancing act. you have to pick a line, draw it in the sand and stick to it. you can t vary every day you
i can t see you. across the hall, the psychiatrist is attempting to persuade another inmate to cooperate with medical staff. we need to come in and give you some medication. no, i m not taking no medication and you ain t coming in! medical staff are now left with no choice than to hand over the situation to the prison security staff. i m captain cobbs. i m the custody operations captain. the inmate is refusing to remove the mattress, which is blocking his cell door and security staff fear that he may be planning to use his metal food tray as a weapon. i m going to give you one more opportunity to comply with staff instructions. i want you to take the coverings down, turn around and submit to mechanical restraint. do what you got to do. medical staff stand back to let custody officers introduce noxious oc pepper spray into the inmate s cell.
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i m captain cobbs. i m the custody operations captain. the inmate is refusing to remove the mattress, which is blocking his cell door and security staff fear that he may be planning to use his metal food tray as a weapon. i m going to give you one more opportunity to comply with staff instructions. i want you to take the coverings down, turn around and submit to mechanical restraint. do what you got to do. medical staff stand back to let custody officers introduce noxious oc pepper spray into the inmate s cell. the irritant gas should quickly persuade him to let officers handcuff him. despite the stinging cloud of gas filling his cell, the inmate is still refusing to be cuffed. hands on the door and cuff up! hands on the door and cuff up! a second dose of oc pepper
65% of the people employed by the indiana state prison are custody officers who work directly with offenders. most armed only with handcuffs, a can of mace and a remote radio. what s the biggest challenge inside the walls? making it back outside the walls. that s the biggest challenge. all aspects behind the wall can be dangerous. it s how you handle yourself in a situation and how you present yourself to the offenders. we re ready in charlotte. these guys will not give us a lick of respect unless we respect them first. we treat them like men. we treat them like human beings. we don t talk down to them. i go out of my way not to know what particular crime they re in here for because i don t want to be judgmental. most correctional officers agree that maintaining authority without provoking hostility is a delicate balancing act. you have to pick a line, draw