NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost NICE inContact
, a NICEbusiness (Nasdaq: NICE)today announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams.
With the Spring 2021 product release, organizations can now leverage cutting-edge, industry-first NICE Enlighten AI models to guide agents at the point-of-service on the most critical behaviors impacting the customer experience boosting customer satisfaction in real-time. In addition, CXone is enabling organizations to add custom apps as digital channels and redefine their self-service capabilities with a new no-code integration framework to bring your own market-leading virtual agents from Google and others. Also, with this release, new features in
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