May 14th 2021, 16:43
Ambassador Cruise Line’s chief executive has moved to reassure the trade that commission will be protected on cancelled sailings after some agents were left out of pocket following the collapse of Cruise & Maritime Voyages (CMV), which he previously ran.
Speaking during a
Travel Weekly webcast, Christian Verhounig, CMV’s former chief executive, explained how Ambassador Cruise Line had set up a trust account to hold customer monies, and that funds would only be released once the cruise departs.
In March, Cruise Circle and several other agencies launched a petition urging Abta to change its stance on refunds for CMV bookings cancelled due to the pandemic when agents had to repay commission to customers.