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Crucial Conversations book review: I don't re-read books often, but I made an exception for this one. I've now read it three times Used copy of Crucial Confrontations: Tools for Talking about Broken Promises,

Ron mcmillanAl switzlerMcmillan switzlerKerry pattersonJoseph grennyKey takeawaysTalking when stakesConversations summaryThird editionLeadership skillsCreate lastingConversations book summaryKey ideasCrucial confrontationsViolated expectationsBad behavior