subcommittee, thank you for the opportunity to testify today on this important topic. a century link aid provider provides connection services to over 14 million homes and businesses in more than 37 states around the world the services of broadband internet and data as well as fiber, cloud computing and managed security solutions to customers range from the most basic voice and internet customers to the largest fortune 500 companies and large, agencies. as vice president chief security officer for central bank, i am responsible for all security functions. before joining century link i look for over 30 years with the fbi and was responsible for investigating teams and programs related to targeted facts on the internet, computer systems and exports by terrorist organizations from criminal and intelligence operations of the foreign government, white-collar crime investigations and crisis management. the cyber threat is real and serious. our networks and those of our customers ar
$40 billion of refundable credits. and that was required in 2014? yeah. the open enrollment will happen sometime in 2013 and if you scope a systems built you basically need to lock down requirement. then do your bill and then do your testing so there is a huge list in 2012 around requirements and bills because by 2013 you should be testing the system s. mr. chairman i think perhaps my last question is related to the national taxpayer advocate s testimony. she raised a couple of issues for me, talking about really customer service, taxpayer service. for irs fy210 management discussion and analysis including gao s auditing the irs collection relate to enforcement activities totaled 56.7 billion a 34% increase over 2004. by contrast out of the iris answered 74% of all calls from taxpayers seeking to speak with the telephone assistant in 10 as compared to 87% in 04. so a decline of 13%, 13 percentage points or 13% so less access to the live person on the phone is the point