shelter area where people will find refuge but what else is happening? reporter: well, we re actually see the preparation at play here for the american red cross. we re used to see volunteers at crisis scenes. preparations began days in advance as the storm was churning north toward san bernardino. behind me are volunteers who not only live in the area but also volunteer their own time to provide food, water, shelter. this makeshift disaster relief center is a high school cafeteria here in redlands, california. there are services for the elderly and there are animal services. san bernardino county has sent numerous officers here. they don t want people to evacuate because you don t want to leave your pets. for many of us, pets are members of our family. they don t want residents to