Australia's second-largest telco, Optus, had no crisis plan when a network-wide outage left nearly half the country without phone or internet for 12 hours, an executive told parliament on Friday, acknowledging the company's defences had failed. "We didn't have a plan in place for that specific scale of outage," Optus managing director of networks Lambo Kanagaratnam told a Senate hearing on the Nov. 8 failure that left much of the country unable to make payments, receive healthcare or contact emergency services for most of a day. The comments underscore concerns about the resilience of Australia's telecommunications networks, which have been in the spotlight since a massive data breach at Optus last year exposed the personal data of 10 million Australians.
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